Frequently Asked Questions


How often should I change the sand in my filter?

Sand should be change every 6-7 years. Glass media is 5 times more effective than sand and never needs to be replaced.

How long should my salt cell last?

The life of a salt cell is generally around 4-5 years. Depending on how often it is cleaned and maintained. Warranty on cells vary between 1-3 years depending on brand.

How long does a standard pool pump last?

The average pool pump is a 1hp ( 900w) Pump. Saying how long it lasts is like saying, how long is a piece of string? A cheaper brand of pump ($300-$400) 12-18 months. Quality Australian made Pump ($600-$800) 3-5 years. High performance pool pumps ( including energy efficient pumps $800-$1400 ) 5-8 years. Of course this depends on weather conditions , maintenance and other contributing factors.

What salt chlorinator should I buy?

Where possible, we recommend buying Australian made chlorinators. They generally carry solid warranties and after sales service. If your budget allows, definitely buy a reverse polarity ( self cleaning) chlorinator. Your salt cell will last much longer as you are not cleaning as often. We have seen cheaper (online) chlorinators fail after only 6 months!!!!

My cleaner keeps getting stuck! Which one should I buy?

We see this time and time again. The wrong cleaner in the wrong Pool. Your standard kk or barracuda style cleaners are only effective for light to very light debris (otherwise they will block up constantly).

Our recommendations for for medium to heavy debris pools are robotic cleaners. The technology in robotics are much better now and the prices have come down. The other upside is they ‘free up your skimmer allowing better water flow and surface skimming.

Green Pool

Why is my Pool still green after so many chemicals?

This can be different from pool to pool. The main reason however is usually the wrong quantity of initial chemicals, followed by the wrong filtration/follow up process. E.g 500g or 10 litres of chlorine will do very little to assist cleaning up a green pool. You may as well tip it on the lawn.

A heavy dose of chlorine in conjunction with a strong algaecide will be a good start.

Do I need to empty my pool?

This really is pool specific. Our general rule is, if you can no longer see the steps (or it’s been off for 4 months or longer) then yes it probably needs to be emptied. The reason for this is because most often it’s cheaper (with a better result) than to try recovery with chemicals. The labour cost with chemicals becomes quite expensive.

The exception to this is vinyl liner and fibreglass pools. Vinyl liners will shrink dramatically once emptied and can cause structural damage or rip. Fibreglass pools can potentially lift out of the ground once emptied. So for these reason we use chemicals for recovery where possible.

Do I need to upgrade my filtration to stop my Pool from going green?

Pools mostly go green because of equipment failure or poor maintenance. Usually both.

The ideal situation is to have your pump, salt chlorinator and sand filter all working in perfect harmony together. Sometimes however, it’s a matter of priorities. We see customers spend loads of money on a fancy pool pump, but their salt chlorinator isn’t functioning correctly and the filter needs attention. Also buying a expensive cleaner because it ‘looks good’, could be money better spent. The right advice is key here.

Is it hard to recover my green pool myself?

First question, how much time do you have? If you have ever tried you know it’s not as easy as you may have first thought. It can be tedious, frustrating and very time consuming. Sometimes it could take weeks and still the water may not be crystal clear! At Fix My Pool we encourage customers to start the process, but call to get the right advice first.

Do I need to floc my Pool?

A flock is a coagulant which binds suspended particles in the water and drops them to the bottom of the pool. When this process is carried out it leaves the water clear to inspect the bottom.

The down side of this is it can be difficult to remove the flock if you don’t have a way to bypass your filter. It can be an effective way to recover a pool if the process is carried out correctly.

As a general rule, a flock is less likely to work if an algaecide has already been added to the Pool

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